Make friends, not appointments

Why invest time and effort into training your front desk person to be a robot? If you have ever talked to a robot before, whether an actual one or just a robotic person, you know it can feel like you are just being run through a machine rather than the person on the other end genuinely hearing you out and caring about your concern.

It has been proven that new-patient arrival rates increase when you drop to scripted robot act and treat the person like you give a damn about their problem.